After Sales

Service tenet: sincere, aimed at all for you

To the quality to ensure, to the prestige strives for the survival, to improve and promote development
The company always uphold the "quality and service as a foothold in this" concept, with your sincere cooperation, win-win cooperation ", to create a better future".
Service principle: sincere, efficient, fast, and thoughtful

After sale service network construction

Sales Department of Lee&Man Factory to set up sales outlets in the country, after-sales service for zero tracking service to customers at the same time.
In the national sales area of Dongguan, Shenzhen, Guangzhou, Tianjin, Fujian, Hubei, Hunan, Jiangxi, Jiangsu, Zhejiang, Anhui, Shandong, Shanxi, Liaoning, Jilin, Chongqing, Guizhou, Yunnan, Sichuan and Guangxi we all have after-sales personnel to provide services, professional technical support, advanced management concepts, and improved operating processes. All members of Lee & Man Paper will continue to work hard and make continuous progress to create better services for you.

Customer service objectives

1. To ensure that provide customers with the appropriate service, maximize meet customer requirements, improve customer satisfaction.
2. Received complaints within 72 hours to the scene to deal with, and closed in reply within 7 working days.
3. Deal with all kinds of customer complaints timely, follow up until the completion of processing.
4. Provide pre-sales product introduction
5. Collect market information, customer opinion of our products, timely feedback to relevant departments for improved after finishing.
6. Senior expert team, to provide you with professional technical analysis and technical support at any time. With you face to face communication problems and solutions in the process of use, and will feedback the factory department, improve the quality of the product.

After sale service commitment

In order to better service customers, ensure the legitimate rights and interests of clients, remove customer extra worries, sets up the principle of the image and brand reputation, to make the following commitment:
1. Strictly base on paper technical standard of Lee&Man to purchase raw materials, chemicals, and product production, checking, inspection.
2. Provide the necessary technical documents for the factory products and the products are qualified inspection report.
3. According to the customer's requirements or agreement in a timely provide inspection, repair and technical training for relevant personnel to the customer, with customers to provide one-stop service.
4. When received the quality information feedback, will be in 24 hours to verify the problem and put forward handling opinions.

Service program

Customers in the process of using the products, if found the products can't normal use, can be immediately to the local sales staff or consultation, after-sales personnel or through telephone, fax and email details, then arrange processing until customer satisfaction.